Refund Policy

Effective Date: January 20, 2026

This document outlines the refund and cancellation policy for paid services of Nebulux operated by Genius Mouse (hereinafter 'the Company'). The Company complies with relevant laws including the Act on Consumer Protection in Electronic Commerce.

1. Refund Policy Overview

Nebulux provides digital content and software services for AI music mastering. Under Article 17(2)(5) of the Electronic Commerce Act, withdrawal of subscription is restricted once digital content provision has commenced.

2. Full Refund Conditions

When no credits have been used within 7 days of payment
When service use is completely impossible due to reasons attributable to the Company

3. Non-Refundable Cases

If any credits have been used within 7 days of payment - considered as commencement of digital content provision
After 7 days from payment regardless of credit usage
Upon membership withdrawal, refunds for remaining credits are not provided.

4. Refund Process

If you wish to request a refund, please contact our customer service below. After receiving your request, our representative will review the details and provide a response within 3 business days.

Customer Service

Email: [email protected]

5. Others

Matters not specified in this policy shall be governed by relevant laws and the Company's Terms of Service.